How to make your Quality Management System transparent
As a company you want to be sure you have a transparent and effective quality management system (QMS) in place. According to ISO 9001:2015 (and related standards: ISO 14001:2015, ISO…
The importance of relationship management in the B2B-sector
In the B2B-sector (but in the B2C-sector as well) we have noticed that more and more companies paid extra attention to relationship management in recent years. But what is relationship…
Implementation of a management system: from burden to support
Continuous improvement as a guiding principle: how do you interpret an ISO standard? Is it a slavishly to follow framework or a useful tool to improve? In our opinion, all…
Zero risk does not exist!
Why? We take risks every day: whether we are in traffic or we are refueling… The same logic applies to business processes. We know from psychological research that an average…
Environment analysis as input for context and stakeholder analysis or a SWOT
Do you associate a PEST/PESTEL Analysis with hours of administrative work? Why would you even bother analyzing Political, Economic, Social, Technological, Ecological and Legal factors? What is the so-called PEST/PESTEL…
How can we collect and incorporate customer insights into our services?
One of the most famous quotes with respect to customer involvement is undoubtedly: “If I had asked people what they wanted, they would have said faster horses” – Henry Ford Opponents of…
What are your ideas about the meaning of context in ISO 9001:2015?
According to the new ISO high-level structure for management systems standards (ISO 9001:2015), there is much more focus on context, leadership, measurement, analysis and evaluation. A key element of ISO…
What is ISO?
Everyone knows ISO. Sometimes it has a time consuming and administrative connotation: set out procedures, plan management reviews, document customer complaints and supplier ratings, … Some organizations are still arranging…