SHEQ-xpertise

Do you associate a PEST/PESTEL Analysis with hours of administrative work? Why would you even bother analyzing Political, Economic, Social, Technological, Ecological and Legal factors? What is the so-called PEST/PESTEL Analysis? And how do you determine the scope of the analysis? A strategic framework for your organization A well balanced process of strategy development consists …

Environment analysis as input for context and stakeholder analysis or a SWOT Lees verder »

One of the most famous quotes with respect to customer involvement is undoubtedly: “If I had asked people what they wanted, they would have said faster horses”  –  Henry Ford Opponents of customer involvement are still using these words as proof that disruptive innovation is done without customer input. Unfortunately, real visionaries and innovators like Henry Ford …

How can we collect and incorporate customer insights into our services? Lees verder »

According to the new ISO high-level structure for management systems standards (ISO 9001:2015), there is much more focus on context, leadership, measurement, analysis and evaluation. A key element of ISO 9001:2015 is chapter 4 “context of the organization”. This chapter contains four paragraphs: Understanding the organization and its context Understanding the needs and expectations of …

What are your ideas about the meaning of context in ISO 9001:2015? Lees verder »

Everyone knows ISO. Sometimes it has a time consuming and administrative connotation: set out procedures, plan management reviews, document customer complaints and supplier ratings, … Some organizations are still arranging things (retroactively) the week before an external audit. But what are the benefits of an ISO certificate? Who creates these standards? Why do they exist …

What is ISO? Lees verder »